My First Dropshipping Order: 9 Practical Tips To Manage It Properly
Oh, you’ve got your first dropshipping order! Somebody visited your store and bought one or many of your great products. All your efforts really paid off and you have every right to be proud of yourself!
The question is: what’s next?
What do you have to do after making your first sale?
Here are our 9 tips that will help you process your first dropshipping order and build a positive image of your eCommerce store.
#1 Check all the shipping details
First of all, we strongly advise you to check the information your customers write before you start filling in the contact form.
Sometimes they make mistakes when writing the names of their countries or cities, add unnecessary information or forget to mention some important things.
In this case, you will have to edit their personal details on your own or get in touch with this customer to receive more information. Although it takes you some time, you’ll have less problems in the future.
#2 Make sure that you don’t deal with frauds
We often face buyers who place lots of orders at once and pay for their purchases by different credit cards or PayPal accounts. These buyers are most likely frauds who got access to other people’s credit cards.
We recommend you not to process such orders because they may easily become your bad headache in a while. To make sure that your customers are not frauds, ask them to send you the photo of the last four digits of their card numbers.
As a rule, fair customers send photos without any trouble, whereas frauds stop answering emails or block your messages. In this case, it’s better to give these people a full refund and to forget about them, even if it’s been your first dropshipping order.
#3 Don’t procrastinate to process the dropshipping order!
After getting your first order you’re most likely over the moon and want to share your excitement with everyone in the world.
I can totally understand your feelings and how happy you are, but you actually don’t have a minute to lose!
AliExpress suppliers need some time to process your dropshipping order and send the product. Usually, it takes them up to 7 days in the off-season and more than 7 days during the holiday season.
So if you dawdle over your order, you’ll have a great chance that it won’t be shipped in time. As a result, you may get lots of negative emails or reviews from your customers and a bad reputation 🙁
Thus, get your skates on and start processing your first dropshipping order right after you make sure everything is fine with it!
#4 Check your order fulfillment settings
Go to your WordPress admin panel, choose the AliExpress button and click on Settings. You will see the following window.
If you want your products to be processed automatically, you need to activate the following options:
- Mark orders as “Processed”
- Mark orders as “Shipped”
They will automatically change the status of your dropshipping orders, so you’ll have more time to focus on developing your marketing strategy or any other important things for your dropshipping business.
For example, once you placed an order on AliExpress, the plugin changes the status of your order from “Paid” to “Processed”. After getting the Tracking ID, it will automatically change the status from “Processed” to “Shipped”.
#5 Check if you registered with a mailing service
To send your customers email notifications when they place orders on your store or when you change the order status, you need to be registered with a mailing service.
AliDropship plugin supports the most popular mailing services, the list of which you can find in our knowledge base.
Choose the service you like the most, create an account and follow our instructions on how to connect this account with your plugin. We have detailed articles on it in our knowledge base, so feel free to read them.
#6 Think up a message for your suppliers
The AliDropship plugin has a great feature that allows you to leave a message for your supplier. It will be sent automatically when placing an order on AliExpress.
In this message, you can write your suppliers that you’re doing dropshipping and ask them not to add any promotional materials to your orders or not to mention their return address on the package.
Thus, you will have fewer chances to be associated with AliExpress.
#7 Think up message templates for your clients
Make sure that you have created message templates that your clients will get after changing the status of their orders.
For your customers, it’s very important to know what happens to their orders – whether they are on their way or stuck in somewhere.
If you don’t notify people, you will have a great chance to get tons of emails, which include questions and hateful comments.
That’s why we recommend you to create message templates in advance to automatically notify your buyers of the order progress. It’s a guaranteed way to make your dropshipping journey more pleasant both for you and for your customers!
#8 Don’t forget to regularly track your traffic
It may happen that your first dropshipping order is placed by a person who doesn’t actually represent your target audience.
For example, an old woman from Brazil bought an expensive high tech gadget from your store.
Of course, this woman can be interested in science and tech devices but it doesn’t mean that all old women in Brazil are keen on buying these things. If you start advertising on this audience, you’ll have a great chance to go out of business.
That’s why you need to regularly monitor your website’s visitors and buyers to get a sense of them.
#9 Constantly improve your website and refresh your marketing strategy
As you know, having a strong marketing campaign is a key to success in dropshipping business. If you can’t get your first dropshipping order, it most likely means that you do something wrong.
Make sure that your niche is popular and you offer your clients the best products. Check if your website is unique or looks professional enough to attract visitors and make them buy from you. Use new marketing tricks and do SEO to improve your website’s performance and refresh your marketing strategy.
Don’t worry: your efforts will be paid off and you will definitely get results!
Has your store already got its first dropshipping order? How were you feeling at that moment? Leave your answers in the comments section below!