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How Our Support Team Keeps Your Business All Right Every Day

By Olga L.

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Do you know why more than 12,000 people all over the globe use AliDropship solutions and entrust their drop shipping businesses to our specialists?

The reason is simple: our support team.

These incredible, patient guys are working over the clock to help each and every person who asks for our assistance. Basically, they use the knowledge and expertise of the whole AliDropship team to help you:

  • Understand what is drop shipping and how does this business model work;
  • Decide what is the most convenient way for you to start your drop shipping journey;
  • Solve any technical issue related to the use of AliDropship plugin;
  • Learn the ways to promote your drop shipping business.

And here is the feature that makes us different from the majority of other market players: we actually have live support.

When you contact us, you can be 100% sure you’re not talking to a chatbot: there is a real person on the other side, and this person does everything possible to understand your query and help you out.

By the way, did you know there are 6 ways to get a quick and professional answer to your question?

Depending on the main point of your issue, you can choose the most suitable way to reach us. Here’s a guide for you!

1. Do you have a general broad question related to starting or running drop shipping business?

First, check out our Knowledge Base and use the search bar to find the answer. Lots of questions are already answered here in detail by our staff members. Quite often, they even provide you with illustrated instructions so that you can learn how to complete this or that task.

Then, if you can’t find what you’re looking for, you can go visit our forum – here you can read and join the discussions on drop shipping with AliExpress and managing your drop shipping store. Also, here you can learn more about the setup and use of AliDropship Plugin, as well as AliDropship Plugin for WooCommerce. All the forum discussions are moderated by our support team members, so you can count on professional and clear recommendations.

Finally, you can take a look at the articles in our corporate blog. In these articles, our team members share their marketing experience and explain how to promote your drop shipping business. Apart from this, we run Questions and Answers sessions from time to time – these articles are dedicated to some specific aspects of running your drop shipping store.

If none of these sources has the answer to your questions, it’s time to get in touch directly with our support team members.

2. Do you have a quick and urgent question?

AliDropship website has a bright orange button in the bottom right corner of every page. Click the button, and type your question in the field.

This chat helps you get assistance fast. If you know that it’s really quick to solve your issue (for example, if you need to change the domain with the plugin), you can safely use this way to connect with us.

3. Do you have a complicated technical question that requires a detailed answer?

If you need to describe your issue in detail, or if you want us to check something on your website, the best way to ask the question is to use the ‘Сontact Us’ page. Here you can leave your email address so that we know how to send you the answer, and here you can write a long message telling what is going wrong.

4. Do you have a question that is really difficult to explain without illustrations?

To describe your issue, you sometimes need to attach screenshots to show what exactly is the problem. Most typically, it is necessary in case of technical questions and difficulties.

If you have any, don’t hesitate to send us an email on support@alidropship.com address. Using emails, you can illustrate the question so we can easily understand what’s happening and how we can help you.

5. Do you prefer to communicate through social networks?

Actually, you can leave us a message on Facebook if you like. All the messages are automatically transferred to our dedicated system of storing queries, so they won’t be lost.

Again, it’s a good way to write a long question that needs our careful examination.

Please note: it’s better to use Facebook messages, and NOT the comments section! While messages are viewed by support team members, the comments are read by social media specialists who deal with completely different tasks. Of course, they will transfer your question to the relevant department, but it won’t be immediate and quick.

What to write in your question?

The more detailed is your message, the quicker we will be able to understand the issue and find the answer.

When you write us about some specific problem, make sure that you have mentioned:

  • Your website address (otherwise, we won’t know what to check);
  • As many details of the problem as you can describe (what exactly happened, when have the problem started, when do things go wrong, what have you tried to do, etc.). It’s awesome if you can also show the screenshots;
  • Your website access details, such as login and password (otherwise, we won’t be able to enter the website and check its performance);
  • Your email address (otherwise, we won’t have an idea how to write you back).

Our support team members are ready to get in touch with you any time from Monday to Friday, from 3 a.m. till 12 p.m. (GMT). On average, it will take us about 12 hours to get back to you.

We’re always happy to help you, and it’s our goal to make your drop shipping journey enjoyable and hassle-free.

We’re very touched to know that our customers value our client service so much – here you can read AliDropship reviews they are leaving, and share your own experience if you feel like it!

 

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By Olga L.
Olga is a Copywriting Director at AliDropship. She works on guides, tutorials, and other educational materials to help you start and run your dropshipping business with ease.
13 Comments
hamim June 16, 2018 18:20:49

Do you have any live support team ?

Beverly Gutsa August 20, 2018 17:16:33

Hi,

I purchased a license for Ali drop ship plugin and would like to change the domain name for the site the license is linked to. The current name is cartesblanc.com this site is no longer active. I would like to change the domain name to a domain name I have recently purchased Homemakersdream.com .

many thanks

B Gutsa

    Yaroslav Nevsky August 21, 2018 6:13:46

    Hello, if you need to use your license key on another domain, you need to contact support and ask them to reset the license key.

Pop February 26, 2019 16:44:06

My plugin for importing reviews hasn’t been working lately. sometimes it can go up to 3% and stop. is it a general problem?

    Yaroslav Nevsky February 27, 2019 3:49:33

    No, it is not a common issue, please contact AliDropship support to find out what is wrong on your side.

Ruby April 2, 2019 10:11:20

I could not find your live support team where is it I really need to chat

    Yaroslav Nevsky April 2, 2019 10:14:15

    Hello, feel free to contact me directly on Skype: yarosnevsky

Muhammad Shaheer May 8, 2019 11:22:38

Dear Team, I am facing problem with alidropship plugin it’s not showing built in image editor to edit the images in the edit section of woocommerce, Could you please help me with it. before it was working fine! do i need to reinstall the plugin or what?

Please reply to my Email. Thank You

Regards,

    Olga L. May 8, 2019 11:53:06

    Hello, thank you for writing about this issue!

    We’ve transferred your question to the Support team – they will answer you as soon as they can.
    Please, if you have any technical questions next time, address them directly to the Support team: https://alidropship.com/contact/

Priscilla Mugure Muigai June 6, 2019 9:19:03

Hi,
I just added a new category on my backend(Alidropship woo) and the site crashed… Can you help rest this.
Regards,
P.M

    Olga L. June 6, 2019 13:37:31

    Hi, thank you for letting us know about this!

    Please, write an email to support@alidropship.com: the specialists will be able to look into the issue when you describe what happened in detail and attach the necessary screenshots.

Jason fells July 15, 2019 20:34:02

Need help revamping. Might AliDropship site also it’s not coming up on the internet need to relaunch it help

Olga L. July 31, 2019 4:51:34

Hi, thank you for letting us know!

Please, write an email to support@alidropship.com and attach the screenshots with the problem: our specialists will be able to help you when you see what’s happening in detail.

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