Knowledge Base

Tracking services

To set up tracking service for ‘Order shipped’ email notifications and your clients’ personal accounts, go to
AliDropship => AliExpress => Settings => Tracking Service. Choose one of the implemented services and Tracking ID will be attached to email notifications sent to your clients.

Your customers will be redirected to the website of the chosen tracking service when clicking on the tracking number provided in ‘Order shipped’ email or checking order status in Orders section of their personal accounts. Please note that 17track tracking service is used by default on the Tracking page of your website and can’t be changed.

If you don’t want to attach tracking to ‘Order shipped’ notification and ‘My account’ turn off this option:

‘Attach estimated delivery time’ option let you show in ‘Order shipped’ notification and ‘My account’ dates of delivery:

AliDropship Woo plugin: there is another option in AliDropship Woo plugin:

If you enable this toggle ‘Order shipped notification’ will be sent automatically once all tracking IDs are collected.

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