Knowledge Base

Tracking sevices

To set up tracking service for ‘Order shipped’ email notifications and your clients’ personal accounts, go to
AliDropship => AliExpress => Settings => Tracking Service. Choose one of the implemented services or select ‘None’ if you do not want Tracking ID to be attached to email notifications sent to your clients.

Your customers will be redirected to the website of the chosen tracking service when clicking on the tracking number provided in ‘Order shipped’ email or checking order status in Orders section of their personal accounts. Please note that 17track tracking service is used by default on the Tracking page of your website and can’t be changed.

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