Knowledge Base

Processing orders

Once you have received an order, you need to process it with AliExpress. Go to AliDropship => Orders, find the order and click on the bars icon to learn more and on the eye icon to get the exhaustive details about the purchase.

SEARCH

To narrow down your search results, use available search options:

1. Set time range for searches using the Calendar search;
2. Filter products by Status:

  • Failed. Payment has not been processed successfully.
  • Cancelled. Payment has been cancelled by a customer.
  • Abandoned. A customer has not completed his/her purchase.
  • Paid. Payment has been processed successfully;

3. Use the Fulfilment filter:

  • Not Processed. The order has been paid, but not placed on AliExpress yet.
  • Processed. The order has been placed on AliExpress.
  • Shipped. The order has been sent to your customer.
  • Completed. Your customer has confirmed order receipt.
  • Refunded. The order has been refunded.

4. Enter transaction ID, email or your customer’s name to find a certain order;

Click the Export CSV button to export your orders in the CSV format.

EDIT

With the Edit option, it is possible to make changes to product variations before placing the order on AliExpress. Click on the pen icon to continue.

Select necessary product variations and click Save changes.

You can check activities list below the order details. For more information, click on the eye icon.

PLACE ORDER AUTOMATICALLY

You can place orders either automatically or manually. Click Place oder automatically to proceed with processing your order.

The plugin will visit AliExpress and fulfill the order for you automatically: select necessary product variation, add items to your shopping cart and fill your customer’s shipping details on the checkout page.

To complete the purchase, click Confirm & Pay at the bottom of the page. Please note that you need to have AliDropship Chrome Extension installed to be able to use this feature. Once the payment is completed, the plugin will redirect you back to your Orders page.

To check the whole process of placing orders automatically, please see this video tutorial.

PLACE ORDER MANUALLY

To place order manually, go to the order details and click Place order manually.

You will be redirected to AliExpress product page. Log in to your account, choose necessary product variation, click Buy Now and place the order using shipping details of your customer. If you do not have your customer’s phone number, you can enter your own. To avoid any invoices or marketing materials included in the packages sent to your client, leave an additional comment for AliExpress suppliers: ‘We are dropshipping. Please don’t include any promotional materials’. Make sure all the fields are filled and proceed to the payment by clicking Confirm & Pay.

CHANGE ORDER STATUS

After the order is placed, you will be redirected back to the order details and its status will be changed to Processed. Please make sure you have enabled automatic settings of order fulfilment in AliDropship => AliExpress => Settings => Order Fulfilment. As soon as the AliExpress seller ships the package, the order status turns to Shipped so that your customer receives an email notification that his/her order has been processed and the package has been sent.

Change fulfilment status manually if automatic order fulfilment is not activated in your plugin settings.

Alternatively, statuses of your orders can be changed on the Orders page.

Color indicators located on the right-hand side of the page show whether tracking number is available (green) or not (red) for a particular order. Refer to this guide to learn how to work with tracking numbers.

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